Information Desks

The Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon. The desk offers customer service assistance, directions in and around the town centre and Telford Shopping Centre Gift Card sales and support. To contact reception call: 01952 238009.

Parent and Baby Changing Room

Located on Southwater Mall the dedicated parent and baby changing facility includes a breast feeding room, baby changing area, and small toilets for under sevens. Alternative baby changing units are available in all male and female toilets in Sherwood Row and New Row.


The Centre is permanently manned 24 hours a day by security control officers and CCTV.

Award Winning Toilet Facilities

Toilets can be found at Sherwood Row and New Row. Customer toilets are also available in Marks and Spencer, Debenhams, Costa Coffee, McDonalds and House of Fraser. Disabled toilet facilities can be found in New Row and Sherwood Row. 

Our toilet facilities have platinum rating from the loo of year national survey and have maintained the highest award granted for many years.

The Wrekin Walk toilets by the bus station are now closed as part of the redevelopment programme for the Fashion Quarter.  Customers nearest toilets on this mall are by House of Fraser, these include men’s, women’s, disabled and a baby change.

Disabled/Shopmobility Facilities

For those with limited mobility the Centre is able to provide a warm and friendly service to ensure all customers can enjoy their shopping experience. Use of these facilities must be booked in advance of your visit. All users must register before use of any equipment (personal ID will be required e.g. passport, driving license or similar), there is a nominal hire charge of £2 per session of up to 4 hours. Free buggy pushchair hire is available with a refundable deposit.

Disabled toilets can be found in New Row and Sherwood Row. For more information call: 01952 238005.

The Centre operates a Radar key system for disabled toilet facilities. A radar key can be accessed via our Customer Service desk, house keeper or security officer.

Award Winning Car Parks

Telford has access to over 4,000 car parking spaces. For your convenience, each car park here at the Telford Shopping Centre is colour coded and individually named. Our SHORT STAY CAR PARKS Ash Grey, Red Oak and Yellow Beech are designed for visits up to 3 hours. LONG STAY CAR PARKS are Blue Willow, Brown Elm, Lime Green, Cherry Pink and are designed for stays over 3 hours. Disabled blue badge holders can get the first hour FREE (you will need to get your ticket validated at Shopmobility or our Customer Service desk) after which normal rates apply. Proof of eligibility will be required.

All parking is 'AA Safe' and has received the nationally accredited Park Mark award. The centre also has a team of officers who can assist with any car parking related problems.

Parents and Children

We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found in Red Oak and Yellow Beech car parks.