Access & Services

Award winning facilities and customer care service

Collect Plus

You can now send your Collect Plus orders for collection at Telford Shopping Centre. As well as the extensive click and collect services from many of our stores, Telford Shopping Centre is now a Collect Plus delivery destination adding even more convenience to your shopping needs. 

Collect Plus items can be collected or delivered for return at our Customer Service desk located on Ashdown Lane next door to Boots and opposite Monsoon, within Centre opening hours. Please ensure you have your delivery confirmation and ID with you on arrival

Information Desks 

The Customer Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon.  The desk offers customer service assistance, directions in and around the Centre and Telford Shopping Centre Gift Card sales and support. 

To contact reception call: 01952 238009. 

Parent and Baby Changing Room

Located on Southwater Mall this dedicated parent and baby changing facility includes a breast feeding room, baby changing area, and small toilets for under sevens. Alternative baby changing units are also available in all male and female toilets in Sherwood Row and New Row and an alternative baby feeding room is available at Debenhams.  All our toilets have platinum rating from the loo of year national survey system.

Kiddie Cars

To enhance your family shopping experience, Telford Shopping Centre offers a fleet of Kiddie Cars for hire. Providing an interesting and safe way for you and your children to explore the Shopping Centre, these unique themed cars are a great and fun way for you to shop with your children allowing you to roam throughout the centre as they play.

The Kiddie Cars are available to hire, single cars can be hired for £3 for up to 2 hours and an addtional £1 every hour or part hour thereafter (£10 refundable deposit also required), double cars can be hired for £5 for up to 2 hours, and an additional £1 ever hour or part hour thereafter. For further information and token please visit our Customer Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon


The Centre is permanently manned 24 hours a day by security control officers and CCTV. As part of their work they support our admission policy which can be downloaded here in PDF format.

Free WiFi Access

Free WiFi is available for our visitors throughout our malls to enjoy during your visit. Some restrictions apply and registration required for access. To access our WiFi service, please search for Telford Shopping Centre WiFi via your phones settings menu - please check individual phone manual for details. Full terms and conditions of access are listed at time of registration and via our legals page.  

Award Winning Toilet Facilities

Toilets can be found at Sherwood Row and New Row. Customer toilets are also available in Marks and Spencer, Debenhams and House of Fraser. Disabled toilet facilities can be found in New Row and Sherwood Row. 
All our toilets have platinum rating from the loo of the year national survey system.

Disabled/Shopmobility Facilities

For those with limited mobility the Centre is able to provide a warm and friendly serice to ensure all customers can enjoy their shopping expeirence.  Use of these facilities must be booked in advance of your visit.  All users must register before use of any equipment (personal ID will be required e.g. passport, driving license or similar and a registration fee will be charged, please call or visit the Shopmobility unit for further details.  There is a nominal hire charge of £3 per session of up to 4 hours this includes scooters and power chairs and £1 hire charge for a manual chair hire. We do operate a visitor manual chair hire of £4 per session up to 4 hours, please see Shopmobility for any further detail. 

The Sat Nav postcode to direct you to the Shopmobility Unit and nearest car park (Red Oak) is TF3 4BN

Disabled toilets can be found in New Row and Sherwood Row.  

For more information call: 01952 238005

Award Winning Car Parks

Telford has access to over 4,000 car parking spaces. For your convenience, each car park here at the Telford Shopping Centre is colour coded and individually named. SHORT STAY CAR PARKS Ash Grey, Red Oak and Yellow Beech LONG STAY CAR PARKS Blue Willow, Brown Elm, Lime Green, Cherry Pink.  All car parks are winners of the Park Mark safe parking award. The Centre also has a team of officers who can assist with any car parking related problems.

The Inter Car Cleaning services are located at Yellow Beech car park. For enquiries call 0845 528 0459 .

Blue Badge Parking - Procedure Change

Please note from 2nd January 2019 the Blue Badge Parking procedure has changed in order to make the process simpler for our customers. 

We will no longer validate paper parking tickets. All Blue Badge holders, must register to obtain a Blue Badge Parking Pass which can then be used at our car park pay machines without the need to visit our customer service desk.

Blue Badge card holders get the first hour of parking free.  However please note this procedure and how this is monitored and processed will change.

As of 2nd January 2019, Blue Badge holders must register at the Shopmobility unit, located on Red Oak car park in advance of parking with us.  There will be a £5 administration fee for registering and you will be issued with a Telford Centre Blue Badge Parking Pass.  This pass can then be scanned at the car park machines to redeem 1-hour free parking when you visit, to help make your shopping experience as stress free as possible.

Only Blue Badge holders are eligible for this concession. Please note the Blue Badge Parking Pass is for the use of the named Blue Badge holder only.  Regular usage checks will be carried out and miss use of the parking pass will result with the card been withdrawn.  

If a Blue Badge Parking Pass is lost or stolen, please report this to the Shopmobility unit or call 01952 238005 to stop the card.  A new card can be issued and a £5 administration fee will be incurred.  The Blue Badge Parking Pass will expire in conjunction with the expiration of the registered Blue Badge.

Please note detail below:

Long Stay Car Park – Capped at £4.00, over 3 hours parking

Short Stay Car Park – Capped at £4.00, over 3 hours of parking

For further details please visit the Shopmobility Unit.

Parents and Children

We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found in Red Oak and Yellow Beech car parks.

The Future

Contact Us

Contact us at:
The Management Suite
Telford Shopping Centre

Customer Service 01952 238009
General Enquiries 01952 238008
Shopmobility 01952 238005
Centre Management 01952 230032