The Customer Care Desk is located in Wrekin Square off the Bus Station entrance opposite Lush and Waterstones stores. The desk offers customer service assistance, directions in and around the town centre and Telford Shopping Centre Gift Card sales and support. To contact reception call: 01952 238009.
In addition, tourist information can be found within our Shopmobility unit. The team assist on many areas including certain theatre ticket bookings, hotel and B&B information and leaflets on many local attractions. To contact Tourist Information directly call: 01952 238008.
Parent and Baby Changing Room
Located on Southwater Mall the dedicated parent and baby changing facility includes a breast feeding room, baby changing area, and small toilets for under sevens. Alternative baby changing units are available in all male and female toilets in Sherwood Row, New Row and Wrekin Walk.
The Centre is permanently manned 24 hours a day by security control officers and CCTV.
Award Winning Toilet Facilities
Toilets can be found at Wrekin Walk, Sherwood Row and New Row. Customer toilets are also available in Bhs, Marks and Spencer, Debenhams, Costa Coffee, McDonalds and House of Fraser. Disabled toilet facilities can be found in New Row and Sherwood Row. There is also a "Changing Places" disabled toilet located in Wrekin Walk - please note this facility does not include a hoist.
Our toilet facilities have platinum rating from the Loo of Year national survey and have maintained the highest award granted for many years.
For those with limited mobility the centre is able to provide a warm and friendly service to ensure all customers can enjoy their shopping experience. Use of these facilities must be booked in advance of your visit to ensure availability. All users must register before use of any equipment and new mobility scooter users must also undertake a full training session to be eligible to use the scooters. Wheelchairs will also be offered in the interim until scooter training has been completed. Once a training course is complete there is an annual registration fee of £10 to cover administration, training and insurance. There is a nominal hire charge of £2 per session of up to 4 hours. Free buggy pushchair hire is available with a refundable deposit.
Disabled toilets can be found in New Row and Sherwood Row. There is also a "Changing Places" toilet located in Wrekin Walk - Please note that there is no hoist available. For more information call: 01952 238005
Award Winning Car Parks
Telford has access to over 4,000 car parking spaces. For your convenience, each car park here at the Telford Shopping Centre is colour coded and individually named. Our SHORT STAY CAR PARKS Ash Grey, Red Oak and Yellow Beech are designed for visits up to 3 hours. LONG STAY CAR PARKS are Blue Willow, Brown Elm, Lime Green, Cherry Pink and are designed for stays over 3 hours. Disabled blue badge holders can get the first hour FREE (you will need to get your ticket validated at Shopmobility or our Customer Service desk) after which normal rates apply. Proof of eligibility will be required.
All parking is 'AA Safe' and has received the nationally accredited Park Mark award. The centre also has a team of officers who can assist with any car parking related problems.
Child Safety - The Centre operates a Child Safe Scheme
We are proud to operate a simple, effective wristband scheme to re-unite a lost child with their family as quickly as possible. There are clearly visible child safe stickers in store windows giving telephone details to put you immediately in contact with centre security. Wristbands are available, FREE OF CHARGE, from the Customer Service Desk by Lush.
Parents and Children
We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found in Red Oak and Yellow Beech car parks.